FAQ

Welcome to our FAQ section, where we provide detailed answers to your common questions. Find quick information below, or contact us for more detailed inquiries.

 

1. How do I get a receipt?

You can easily receive a receipt for your transportation service via email. Please ensure your email address is updated in your booking.

 

2. Why is the amount charged different from the amount I was quoted?

The final charge may differ from the initial quote due to additional factors. These can include overtime charges, tolls, or parking fees incurred during the service.

 

3. Where will I be met at the airport?

For pickups at SFO:

• For SUVs, your chauffeur will meet you curbside.
• For buses and sprinters, meet your chauffeur at Courtyard 1, 3, or 4.
• International passengers, please head to Courtyard A or G.

 

4. What if my flight is delayed?

We continuously monitor flights using advanced tracking software. Rest assured, we’ll be there when your flight arrives.

 

5. Are pets allowed inside the vehicles?

Service animals are welcome in all our vehicles. Please inform us when making your reservation if you will be traveling with a service animal.

 

6. How can I contact my chauffeur?

The night before your service, we will email you the chauffeur’s phone number for direct communication.

 

7. What kind of training do your chauffeurs go through?

Our chauffeurs receive comprehensive training to ensure the highest standard of safety and service. Upon request, we can provide a link to track your chauffeur in real-time.

 

8. I want to make changes to my booking. What should I do?

If you need to make any changes to your booking, please email us at info@usaphoenixtransportation.com or call us directly at (415) 625-5178.

 

9. Is there any charge for an additional stop?

Additional stops are permissible within the originally booked hours without extra charges.

 

10. Is there a fee for waiting periods?

We do charge for overtime if your reservation extends beyond the scheduled time.

 

11. When do I get charged for my service?

Charges for your service are processed prior to your booking date to ensure smooth and timely service.

 

12. Meet-and-Greet – do you provide it, and what is the additional cost?

Yes, we provide a meet-and-greet service for large groups at SFO or SJC. Depending on the specifics of your request, the cost varies from $30 to $125.

 

13. What is the free wait time for airport pickups? Is it the same for International/Domestic flights?

We include a 45-minute free waiting time for domestic flights after the flight reaches the gate. We offer a 1-hour free wait for international flights once the flight clears customs.

 

14. Are baby car seats available? Any additional cost?

Baby car seats, including toddler, booster, and infant seats, are available upon request. To ensure availability, please specify your needs when booking.

 

For further questions or specific needs, don’t hesitate to reach out to us directly at (415) 625-5178 or via email at info@usaphoenixtransportation.com. We are here to assist you around the clock and make your travel experience as smooth as possible.